Healthwatch England
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A Review of Public Engagement in Health & Social Care

Patient and public involvement is now at the forefront of the UK policy agenda, enshrined in legislation, and expected to be a core consideration in both the design and delivery of health and social care services. Despite the championing of more holistic measures that place patient experience and engagement at the core, debate continues regarding the way in which patients and the public can be effectively engaged, and the means by which this should be carried out. Healthwatch England commissioned SERIO to provide a review of literature and research relating to public engagement in both service improvement and service transformation, focussing particularly on the outcomes and effectiveness of engagement across the fields of health and social care. SERIO designed a robust research approach to enable Healthwatch to gain an advanced understanding of the breadth of existing research and evidence, which could then be utilised to inform subsequent decision-making.

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