Evaluation approach

The primary focus of the evaluation was the ongoing tracking of system change across the project’s key thematic areas. Through qualitative inquiry with staff and stakeholders, across all system levels, the evaluation sought to capture progress and learnings, and to evidence best practice where change or test and learn activity have been implemented. Research methods utilised included formal qualitative interviews and focus groups with key staff and stakeholders, surveys, onsite interviewing at events and social media analytics. The SRU produced a suite of case studies and a four-minute systems leadership animation video in order to share what this approach meant to the Council, how it was utilised, and what it yielded.

Outcomes and impacts

The project was split into two phases: co-design and transition. The co-design phase saw Plymouth City Council take a partnership approach with Real Ideas, the University of Plymouth, The Data Place and the Plymouth Open Spaces Network. Early successes included a greater synergy between Strategic Planning and Operations; a heightened understanding of, and engagement with, the system in which the Council was operating; and increased trust across different parts of that system. The transition phase of the project sought to build on these early co-design phase successes, creating a roadmap towards the Council’s 2030 vision. Despite challenges posed by Covid-19, the team’s commitment to optimising governance and operational arrangements, and to embedding a systems leadership approach, remained steadfast throughout the transition phase, and much progress was made prior to programme completion.