Evaluation approach

The rigorous and independently verified evaluation aimed to:

• Generate a credible evidence base, in order to better understand the value and impact of advocacy for military veterans and their families, and to share that knowledge more widely.​

• Explore the transformative change achievable for veterans and their families through the VAP service,

• Broaden the understanding of advocacy for military veterans and their families, and its potential social and financial benefits, held amongst government, national organisations and a wider audience.

Outcomes and Impacts

Over the course of the evaluation, comprised of three distinct phases (early findings, interim and final), the research demonstrated the impact of The Veterans' Advocacy People across a wide range of outcome areas, all of which were evidenced through a wealth of client feedback; monitoring data; and quantitative and qualitative inquiry. The social return on investment analysis suggested The Veterans' Advocacy People was delivering considerable outcomes for the community it serves, but also doing so in a cost effective manner. The approach taken to this analysis was a conservative one, in keeping with SROI best practice, but broader evidence pointed to further impacts for The Veterans' Advocacy People, many of which would provide substantial value.